Jim posted on his blog recently…

…These albums are truly unbelievable. When it was delivered I couldn

Here’s another discussion around KISS at OSP: CLICK HERE FOR FULL THREAD.

Here’s some of what is being said.

Becky Waurlo:

I ordered my first KISS album just this past week, and I am sooooooo impressed with their customer service! I have not gotten my first album yet, though they have kept me in the loop throughout the whole process and I am just so impressed! I know, I already said that. Anyway, if their product is as great as their attention to customers, I cannot wait to order from them every time!

Melissa Koehler:

I LOVE my KISS albums! Their customer service is amazing too!

Ryan Estes:

I’ve posted about this recently too… in fact, I daresay I’d dress up in a cheerleader’s outfit for them.

Jim Rector:

I received my first one for a customer a few weeks back. It’s simply amazing. The ordering process rocks also

Lisa Walsh:

You won’t be disappointed! The books are beautiful. I showed mine to a Bride a few weeks ago and she’s definitely upgrading her Auska to a Kiss.

David Burke:

The books are awesome. My clients love them. Kevin has been invaluable and very easy to get in contact with. Thanks KISS

Shawna Schaub ordered 2 copies of a monster 2-volume album. It was a big job, but we managed to get through it! Here’s her post, and here’s some of her photos. She said the UPS guy was curious about the box, since it had huge KISSes on it!

Lisa Walsh got her first KISS Book!

We’ve been waiting patiently for a couple of weeks, and the album arrived today! I can’t even describe how beautiful it is. It’s exactly what I’d been wanting to offer my couple’s, and I’m so glad I kept searching until I found the perfect company to work with. The cover is Italian leather and the images are printed right onto the pages. (No mats for my couples). The pages are thick and “non-bendy” as I like to say. (Think child’s board book). The most important feature for me is that the pages are gutterless, which means that unlike the coffee table books, you don’t loose any of the image during binding.

I can’t wait for Amy and Bob to see their album!

Just so you know we don’t only post the perfect jobs, here’s a forum post from Ryan Estes, on OSP… His book had a problem that delayed it and we mistakenly didn’t update him the way we normally do. Thanks for the good words, Ryan!

KISS wedding books… ordered one a couple weeks ago, they said to expect it to arrive on such and such a date. It didn’t, so a few days later I called the number on the website and left a msg. Again, within the hour Kevin Swan called me back, said he looked into it and there had been a slight problem with the order. (No worries, we all make mistakes.) But from there he made sure it was finished the next day and went out overnight on their dime to arrive this morning in time for my bridal show this evening. On top of that, he followed up several times by email (personal, “Hey Ryan, let me give you the skinny” emails, not form letters) just to keep me in the loop.

Let’s have a round of applause for companies that care. And let’s take a page from their book and see where we can do better with our own clients.

Chet Bell is the lucky winner this quarter! He’s received a $250 gift certificate toward any book he likes. Chet was awarded the prize at OSP NOLA this year. We look forward to getting you your KISS, Chet! Congrats!