Ordering
Why can't I see pricing?
When you sign up at the store for an account, there may be a slight delay as we verify that you are, indeed, a pro photographer. We only sell to photographers, so the pricing is hidden from consumers. If you are thorough in your signup (address, email, business name, etc.) there shouldn't be any delay in your seeing pricing. Try waiting a few hours and logging back in to the store again to see if pricing has been opened up to you. When you sign up, be sure to give us a business name and an email address attached to that business.
What is your turn-around time?
10 working days from when we receive good files. If files are uploaded before 10:00am, Pacific, that day counts as a working day. If files are found to have problems, the 10-day counter starts again when the repaired files are received.
What if I need it NOW?
On the last page of the checkout process, there is an option to RUSH your job. It will add a 40% RUSH fee to your order and we will move your book up to the front of the line. This typically means the book will ship within 3-5 working days of ordering. You should probably upgrade your shipping, too!
Do you check my files?
We do. We look for resolution, color, and cropping issues primarily. We will contact you about any issues in those three areas. If our technicians see something else that they may be concerned about (e.g. a bride's face on a fold line, or a misspelling), we will contact you. It's our goal to have your book look as good as it can! KISS, however, is not responsible if something other than resolution, basic color, and cropping issues show up in your final book.
How do I upload?
After you've placed your order, you will receive a confirmation that gives you an order number and a link to upload. Create a folder with that order number, place your layouts (sequentially numbered JPEGs or a single PDF) in that folder, and click on the link. The link takes you to http://www.KissWeddingBooks.com/upload, where you simply drag your job-number folder onto our logo and it will send the files to us.
How do I upload a replacement page?
Just go to http://www.KissWeddingBooks.com/upload and drop it on the lips! Make sure to put it in a folder named with your job number and the word "fix." E.g., if your job number was 1499, you would create a folder named "1499fix" and put ONLY the files that need replacement in that folder. Please name them the same as the files they are to replace.
What if I'm having trouble uploading?
and someone will get you FTP information that may help!
Do you ship internationally?
Yes! We ship all over the world. Once you have an account, you can put a book in your shopping cart and start the checkout process to show shipping calculations.